Privacy notice

Data and purposes

We process account and profile details, Household membership, Apparat records, files, Care history, chats, invitations, feedback and technical records, including IP addresses and usage. Data comes from you, Household members, your inviter, your chosen sign-in provider and public product sources.

We process data to provide the service, sharing, requested AI assistance and reminders under our agreement with you. Our legitimate interests are managing beta access, answering enquiries, improving reliability and preventing abuse. We also process data where legally required. Required account and Household fields are necessary to use the service; other entries are optional.

Sharing and AI

Household members can access shared records and see contributors’ names and photos. Chats are private to your account. The operator and providers supporting hosting, storage, authentication, email, support, security and AI may process data as needed for their functions. Information may also be disclosed where legally required.

AI features send the image or question you submit and relevant selected product, Household or Care context, including notes, for processing. Public product research uses product identifiers, not private serial numbers or Household notes. Public product facts, manual links and sourced guidance may be reused; private photos, receipts and chats are excluded. Changes proposed by AI require confirmation.

Photos and recorded voice sent with Ask Apparat are processed to answer your question, including transcribing your voice. Apparat chat history keeps the text, transcript and photo count, not the original photo or audio files.

If you enable phone notifications, device registration information and notification delivery are processed through Google Firebase to provide those notifications. Apparat does not enable Firebase advertising analytics.

Some providers process data outside the EEA, including in the United States. Applicable safeguards include adequacy decisions or the European Commission’s Standard Contractual Clauses. Contact us for the applicable safeguards and a copy.

Retention

Service records remain while needed for your account or Household. Leaving a Household removes your access, not its Apparat records, including those listing you as owner. These remain available to its other members. Saved chats remain until cleared or their linked records are finally deleted. Ordinary deletion may include 30 days for recovery. During beta, contact the operator to arrange final account or Household erasure.

Technical, security, support and delivery records are kept only as needed to operate the service, resolve incidents or disputes, prevent abuse and meet legal duties. Temporary AI recovery expires after seven days; final cleanup and provider or backup deletion may take longer. You can request erasure separately from ordinary deletion.

Your rights

Subject to applicable conditions, you may request access, correction, erasure, restriction or portability, object to processing based on legitimate interests, and withdraw consent where used without affecting earlier lawful processing. Email support@apparat.care. We normally respond within one month; identity checks and lawful extensions may apply. You may complain to the Belgian Data Protection Authority or your local supervisory authority.

We do not sell personal data or use advertising trackers or email open/click tracking. With your permission, and only when enabled, Vercel Web Analytics provides aggregate public website statistics: pages viewed, referral sources, approximate location and browser/device type. Analytics uses no analytics cookies or browser storage; a separate cookie remembers your privacy choice. Its request-derived visitor identifier is discarded after 24 hours. We exclude account pages, custom events, URL query parameters and fragments, and respect Do Not Track and Global Privacy Control. You can withdraw permission through Privacy choices in the website footer. The Cookies page explains storage and duration.